Important Information
Policies
To help make your stay at The Heritage Hotel Manila in Manila as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Policies designed to keep the stay clear, simple, and consistent.
Policies at The Heritage Hotel Manila are structured to ensure clarity across all services. From check-in procedures to room usage and amenities access, guidelines support a smooth and predictable stay.
- Check-In and Check-Out
Check-in typically begins in the afternoon, while check-out is scheduled for late morning.
- Identification Requirements
Guests must present a valid government-issued ID and credit card upon arrival.
- Deposit Policy
A credit card authorization is generally required for incidental charges.
- Smoking Policy
The hotel operates as a non-smoking property indoors.
- Pet Policy
Pets may be restricted or allowed under specific policies depending on booking terms.
- Cancellation Policy
Cancellation terms vary depending on the booking type, with flexible and non-refundable options available.